1. Use of this website and the sale of products is governed by the laws of Queensland and Australia.
2. By using this website or ordering products on it you submit to the laws of Queensland and Australia and agree that any dispute will be determined in accordance with and by the courts of Queensland and Australia.
3. Your use of this website and the purchase of products is governed by these terms of service.
4. This website does not provide veterinary advice, advertise, promote, make claims, prov...
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Prescription FAQs
Q. Can I purchase a prescription medicine without a prescription?
A. You must have a valid written prescription from an Australian veterinarian. The prescription indicates the dose, dosage frequency and duration that your pet requires the medicine and other important information our Dispensing Pharmacists need to dispense your order. If you don't have a prescription, you'll need to ask your vet. Read more on how to ask your vet for a prescription here . We are requi...
Our standard shipping charge for ordinary orders up to 1kg is $9.95 which includes postage, handling and insurance for each order delivered anywhere in Australia and you can upgrade to Express Post for just $10 more ($19.95).*
For a limited time, we’re also offering FREE Standard Shipping for all orders over $99 (except cold products or orders over 1kg).
The shipping charge for cold products (such as Caninsulin) is $29.95 which includes express post, handling and insurance *.
All orders ar...
'Tis The Season To Be Jolly (and Order Early!)
Christmas is almost upon us and while it’s a wonderful time for all of us and our pets, due to the impacts of COVID-19 on mail delivery on top of the usual public holidays and our desire to give as many of our wonderful vets, vet nurses, pharmacists and pharmacy assistants, and other staff a well-earned break and time with their families, and to allow our pharmacy team to give priority to human medication, our service wil...